Privacy Policy

10Cric India privacy and data protection policy with secure account management, information security, and user rights

At 10Cric, protecting personal data is a priority. This Privacy Policy explains how information is collected, stored, processed, and protected when users access the website, mobile services, or related products in India.

Using 10Cric means you accept the terms described in this Privacy Policy. Anyone who does not agree with these terms should stop using the website and related services.

Personal information refers to any data that identifies an individual directly or indirectly. This includes a user’s name, email address, mobile number, payment information, IP address, device details, account activity, and communication with customer support. Anonymous statistics and aggregated information that cannot identify an individual are not treated as personal data.

This Privacy Policy may be updated from time to time to reflect changes in applicable laws, business practices, or technical requirements. The latest version will always be published on the official website. If major changes are introduced, users will receive notice through the website, email, or other available communication channels.

Information We Collect

10Cric collects different categories of information to operate its services safely and comply with legal requirements.

Information Provided by Users

Certain information is submitted directly by users during account registration, identity verification, payment processing, or customer support communication.

This information may include:

  • Full name
  • Email address
  • Mobile number
  • Country of residence
  • Date of birth
  • Payment details
  • Government-issued identification documents
  • Messages sent to customer support

The collected information is used to verify identity, process financial transactions, detect fraudulent activity, and satisfy legal obligations.

Information Collected Automatically

Technical information is collected automatically whenever users visit the website or access related services.

This data includes:

  • IP address
  • Browser type
  • Device model
  • Operating system
  • Preferred language
  • Login records
  • Session duration
  • Visited pages
  • Traffic sources
  • Account activity
  • Deposit and withdrawal records

These details support website security, detect suspicious activity, monitor system performance, and improve available services.

Information Received From External Sources

10Cric may receive additional information from trusted third parties.

These sources include payment service providers, identity verification companies, fraud detection organizations, financial institutions, and publicly available databases. The information is used to verify customer identities, reduce financial crime, and satisfy applicable legal requirements.

Legal Grounds for Data Processing

Personal information is processed only when permitted under applicable laws.

Processing activities include:

  • Account registration and management.
  • Processing deposits and withdrawals.
  • Identity verification.
  • Compliance with legal and regulatory obligations.
  • Fraud prevention.
  • Anti-money laundering procedures.
  • Website maintenance and technical improvements.
  • Marketing communications when consent has been provided.

Users may withdraw marketing consent at any time. Previous processing carried out before consent was withdrawn remains valid under applicable law.

How Personal Information Is Used

Information collected by 10Cric serves several business and legal purposes.

Personal data is used to:

  • Open and manage user accounts.
  • Verify customer identity.
  • Process financial transactions.
  • Protect accounts from unauthorized access.
  • Detect suspicious activity.
  • Respond to customer support requests.
  • Improve website performance.
  • Deliver promotional offers where permitted.
  • Analyze website traffic.
  • Support responsible gaming measures.
  • Meet legal obligations that apply in India and other relevant jurisdictions.

Anonymous statistical reports may also be prepared for internal analysis. These reports do not identify individual users.

Users may receive account notifications, security alerts, payment confirmations, technical announcements, promotional messages where consent exists, and other service-related communications.

Marketing emails can be declined at any time by following the unsubscribe instructions included in the message.

Sharing Personal Information

10Cric does not sell personal information to third parties.

Information may be disclosed only when required for legitimate business operations or legal compliance.

Recipients may include:

  • Payment processing providers
  • Identity verification companies
  • Fraud prevention partners
  • Cloud infrastructure providers
  • Customer support service providers
  • Data analytics providers
  • Government authorities where disclosure is required by law
  • External auditors and professional advisers

Every authorized service provider is expected to protect personal information and process it only for approved purposes.

International Data Transfers

Some services require personal information to be processed outside India.

Whenever cross-border transfers occur, appropriate safeguards are applied to protect user information in accordance with applicable privacy legislation and contractual obligations.

Data Protection Measures

10Cric applies recognized security practices to reduce the risk of unauthorized access, disclosure, alteration, or loss of personal information.

Security measures include:

  • SSL and TLS encryption
  • Encrypted storage of sensitive information
  • Secure payment systems
  • Restricted employee access
  • Firewall protection
  • Continuous network monitoring
  • Routine security testing
  • Backup and disaster recovery procedures

Although reasonable security measures are maintained, internet-based services cannot guarantee absolute protection. Users remain responsible for protecting account passwords and login credentials.

Data Retention

Personal information is retained only for the period required to deliver services, comply with legal obligations, resolve disputes, investigate fraudulent activity, and enforce applicable terms.

When personal information is no longer required, it is securely deleted or permanently anonymized.

Certain financial records, tax information, and regulatory documentation may remain stored for longer periods where applicable legislation requires retention.

Privacy Rights

Subject to applicable laws in India, users may request to exercise various privacy rights.

These rights may include:

  • Access to personal information.
  • Correction of inaccurate information.
  • Deletion of eligible personal data.
  • Restriction of certain processing activities.
  • Withdrawal of previously granted consent.
  • Objection to specific forms of processing.
  • Receipt of a copy of personal information.
  • Removal from marketing communications.

Identity verification may be requested before processing any privacy request.

Analytics Services

10Cric uses Google Analytics and similar analytical tools to understand website usage.

These technologies collect anonymous information such as page views, browser types, traffic sources, session length, and interaction data. The collected information supports website improvements and technical analysis without identifying individual users.

Users who prefer not to participate in analytics can adjust browser settings or disable cookies where available.

Cookies

Cookies are used to support website functionality and account security.

The website uses several categories of cookies, including:

  • Essential cookies
  • Authentication cookies
  • Preference cookies
  • Analytics cookies
  • Marketing cookies

Most internet browsers allow users to control cookie settings. Disabling certain cookies may affect the operation of selected website features.

Children’s Privacy

10Cric services are intended only for individuals who have reached the legal age required for online gaming under applicable laws.

The company does not intentionally collect personal information from minors. If such information is discovered, appropriate action will be taken to remove it where permitted by law.

Policy Updates

This Privacy Policy may be revised periodically.

The latest version will always appear on the official website together with the updated revision date. Continued use of 10Cric services after publication of changes indicates acceptance of the revised Privacy Policy.

Contact Information

Questions regarding this Privacy Policy or personal information can be submitted through the official 10Cric customer support channels available on the website.

By accessing or using 10Cric services, users confirm that they have read this Privacy Policy, understand its contents, and agree to the collection, processing, storage, and protection of personal information as described above.